Privacy
PRIVACY
Privacy Policy
Last updated: June 20, 2026
We collect the minimum, protect it, and never sell it. Here is what we collect, why, and the control you keep over it.
Who we are
Prime Bridge — 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. For any privacy question, or to exercise your rights: CARE@SUBSTRATLAB.COM
What we collect
• Newsletter — your name and email, via Brevo.
• Orders — products, amount, shipping and billing address, and payment data, processed at checkout via Shopify.
• Browsing — basic analytics (pages viewed, device), only with your consent.
• Orders — products, amount, shipping and billing address, and payment data, processed at checkout via Shopify.
• Browsing — basic analytics (pages viewed, device), only with your consent.
Why we collect it
• Newsletter: your consent, withdrawable at any time.
• Orders and shipping: to fulfill your purchase.
• Analytics: your consent.
• Accounting records: legal obligation.
• Orders and shipping: to fulfill your purchase.
• Analytics: your consent.
• Accounting records: legal obligation.
Who we share it with
Only the providers needed to run the store:
• Shopify — cart, checkout, payment.
• Our fulfillment partner — packing and shipping your order.
• Brevo — email.
• Analytics — with your consent.
We never sell your data.
• Shopify — cart, checkout, payment.
• Our fulfillment partner — packing and shipping your order.
• Brevo — email.
• Analytics — with your consent.
We never sell your data.
Your rights
You can access, correct, delete, or export your data, and opt out of marketing at any time — email CARE@SUBSTRATLAB.COM. California residents have rights under the CCPA, including the right not to have personal information sold (we do not sell it). EU and UK residents have rights under the GDPR, including access, erasure, and the right to lodge a complaint with a supervisory authority.
Cookies
We use cookies necessary to run the site (cart, checkout) and, only with your consent, analytics cookies. You can change your choice at any time.
Security
The site uses HTTPS/SSL encryption, and access to personal data is limited to what is strictly necessary.
Retention
• Newsletter: until you unsubscribe.
• Order and accounting records: as required by law.
• Order and accounting records: as required by law.
Contact
A question, or a right to exercise? CARE@SUBSTRATLAB.COM